Refund and Cancellation Policy

100% Satisfaction Guarantee

At Chat24, we strive to provide the best possible experience for our users. If you're not satisfied with your purchase, we offer a full 100% refund. To request a refund, simply follow the steps outlined below.

Refund Process

To request a full refund, please follow the steps below:

• Contact our support team within 3 days of your purchase at support@chat24.in.
• Provide a detailed and valid reason for your dissatisfaction. Please ensure your reason is specific and clear, as we require this information to process your refund.
• Include any relevant details such as your purchase receipt, order ID, and other information that may assist in the refund process.
• Once we receive your email, we will review your request within 2 business days. If your refund request is valid, you will receive a full refund to your original payment method.

We aim to process refunds as quickly as possible and ensure you are fully satisfied. However, please note that refunds are only applicable within 3 days of your purchase.

Conditions for Refund

Refunds will be processed if:

• The request is made within 3 days from the date of purchase.
• The reason for dissatisfaction is valid and clearly communicated (e.g., service quality, feature not as expected, etc.).
• The product or service has not been fully used or accessed (if applicable). Once fully used or accessed, refunds will not be applicable.

Refund requests based on external factors such as internet connectivity or other non-service related issues may not be eligible.

Cancellation Policy

Since our services are based on one-time purchases, cancellations can only be made if the product or service has not yet been provided. Please contact us as soon as possible to request a cancellation.

To cancel, email us at support@chat24.in with your request.